Paul’s Motels Standard Terms

These terms and conditions govern the use of the online booking system provided by Paul’s Motels and facilitated by our technology partner, Webrooms. By making a booking through this platform, you agree to comply with the following terms and conditions.

Booking Process

• The online booking system is provided by Paul’s Motels and facilitated by Webrooms.
• When making a booking, 10%  payment will be made to Paul’s Motels in New Zealand dollars. This part payment will be a non-refundable deposit held to confirm your booking with the property.
• A booking confirmation will be sent to you once the deposit has been processed and the reservation has been confirmed by the property.
• The booking confirmation will outline the deposit amount and the remaining balance to be paid directly to the property.
• The part payment at the time of booking is for the value of the non-refundable deposit and any applicable payment processing fees (also referred to as "the booking fee").

Payment and Fees

• The deposit payment is non-refundable if the booking is cancelled at any time.
• The payment processing fees are also non-refundable.
• Any amendments to the booking may result in extra charges based on the rates available at the time of the amendment. Additionally, a transaction fee may apply if the booking is modified to a higher rate.
• Your provided credit card will be securely captured at the time of booking, via a non-refundable 10% deposit. 
• We operate a 100% PCI-DSS card security industry compliant system, to eliminate risk of online fraud when doing transactions with us.

Charges for no-shows

• If a guest fails to arrive at the property on the confirmed stay date, and has not cancelled within the cancellation period, then the remaining balance (plus payment processing fees) will be debited from the card on record and paid to the property. Always read carefully the terms on the listing when paying.

Cancellation and Amendments

• To cancel or amend your booking, please contact the property directly. The cancellation and amendment policies are subject to the terms and conditions set by the property.
• Please be aware that the deposit is non-refundable if the booking is cancelled.

Cancellation terms by accommodation providers listed on Paul’s Motels

• From time to time individual accommodation providers may make amendments to their cancellation terms and provisions.
• They are responsible for publication of these terms on their listing.
• These terms will be clearly advertised when making your booking.

Full Terms of Use

• For the full terms and conditions of use, including those governing our website and services, please refer to Paul’s Motels.

General

• These terms apply to all bookings made through the online booking system, regardless of the property or accommodation type.
• By completing a booking, you acknowledge that you have read and agree to these terms and conditions.